Working Vacation
by Dale Sackrider, II on Oct.16, 2006, under Work
I knew I should have turned off my phone when I went to bed last night! I was awaken at 2 am with the sound of my phone going off – I had a page – Three actually. We have service level agreements that we have to meet. If no one respondes to the first page, we get another 15 mins later. If no one respondes to that one, we get another. The page this morning is a Sev 2 ticket. We have three severity levels. Sev 1 tickets have to be responded to within 15 mins. Sev 2′s give us something like four hours.
Anyway, here I am at 2:30 in the morning, working. I should have turned off my phone…
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